Product Service Center FAQ (Customer Care)

• Product Service/Repair Age Guidelines.
• How do I request a Product Return/Repair tracking number (Customer Care Number) from PE?
• I am seeing an event code (F1-F47) on my PE® unit. Should I send it in for repair?
• What is the product repair process for PE® products?
• What is the Diagnostic Charge/Fee?
• Will the repair of my unit be covered by warranty?
• Is my product eligible to be returned?
• Shipping your Customer Care items to Power Electronics® Intl., Inc.®
• What is the typical turn-around time for repairs?