It may take up to 1-2 weeks to receive your unit back, depending on the speed of shipping, authorizations, and availability of replacement components. Rush repair may be available upon request, but may involve an additional fee – contact the Product Service Center for details regarding your specific Customer Care number. Please also keep in mind that if you or your customer are down and need a replacement unit immediately, you can contact our Sales Department for options regarding replacement or loaner units.
Product Service Center FAQ (Customer Care)
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Order Status, Communications, and Follow-Ups
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About Power Electronics® International
- Drive Selection Help
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Installation Help
- Troubleshooting and Product Assistance
- Event Code Help (F0 - F65)
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Demonstration Videos
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Product Service Center FAQ (Customer Care)
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Using Ethernet/IP, Modbus TCP, or other protocols (Ultra models)