Product Service Center FAQ (Customer Care)
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      2. Product Service Center FAQ (Customer Care)

      I am seeing an event code (F1-F47) on my PE® unit. Should I send it in for repair?

      If you are seeing an event code on your PE® unit, please refer to our Troubleshooting Guide for steps you should try first. You can also contact our Technical Assistance Team for troubleshooting help. After you have completed the recommended troubleshooting steps (and if the product is still not operating correctly), you should then check the age of the unit using the “Age Calculator” tool provided on this page. If appropriate for the age of the unit, you should then proceed with a Product Service Request.